How Does Palker Automotive Know What to Recommend?
Posted in Service Standards on February 23, 2020
When you drop your vehicle off at Palker Automotive in Brook Park, they don't just poke around under your hood looking for stuff to do. Palker Automotive professionals have lists and procedures they follow for different types of service. First of all, your Brook Park service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.
If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The Palker Automotive pros won't do work that you don't agree to.
They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your windshield wipers for wear. They'll let you know if there's an urgent problem that needs taken care of, and they'll give you a heads-up about problems that might be developing. If repairs or services are in order, you are given options based on driving needs and budget.
You can think of it like a trip to the dentist for a check-up. The dentist will check if you've had x-rays recently. If not, he'll get your permission to take new ones. Then the hygienist will clean your teeth and check your gums. At the end, the dentist comes in and inspects your teeth. You'll be told if you need any work done, about problems that are developing, and if anything is urgent. You'll be given different care options and recommendations on where to get work done that is beyond your dentist's usual purview. Then you'll be sent to the front desk for appointments and paperwork.
These procedures make sure your teeth are in good working order and that you are apprised of any problems. Then you can make a decision as to what work you want done and when. Palker Automotive in Brook Park operates the same way. They want Brook Park drivers to be able to make informed decisions about their car care.
Preventive auto maintenance is a lot like dental check-ups. Small problems can quickly develop into big ones. A cavity becomes a root canal. A dirty filter becomes engine damage. Skipping check-ups for either your teeth or your vehicle can lead to repairs.
Palker Automotive follows industry guidelines. A part is replaced only if it can no longer perform its function, no longer meets its design specifications or is missing – or if you ask for upgraded performance. Your Palker Automotive service advisor will recommend a part be replaced if it is showing signs that it will soon fail.
Dentists often offer services that go beyond routine care, such as teeth whitening. Service centers also offer Brook Park drivers help with upgrades to a vehicle. They'll know what parts are needed and how to perform the work so that safety and performance aren't compromised. You can rely on the pros at Palker Automotive for good auto advice.
The next time you're headed to the dentist's office, think about the vehicle you're riding in. Is it time for it to get a check-up, too?
6550 Smith Rd
Brook Park, Ohio 44142